It sounds like all the sets are faulty. My Doctor Who season one box set skipped a scene and the BBC sent me a replacement disc and told me to throw the other away but it was just one batch that was defective, apparently. There's no way on earth I'm sending my postcards back. The only way I'm parting with my Sheryl Lee cards is if they come to my house and take them from my cold dead hands. I don't much fancy returning the entire set to the US. Hopefully they'll do something similar to the BBC.

Season three's on my Christmas list, along with the Keys To Time box set. My Gold box is going back if Amazon/Paramount can't replace the faulty discs.  

My discs 4 and 6 play just fine, both on the computer and the DVD player.  Disc 4 shows me the ice cream cone from the RR, and I can select Log Lady intros or not, and it works.  I think this is a mastering issue that only affects certain brands of DVD players.

Anybody get theirs to work like I did?

All three of our DVD players are Sony. I tried the discs in my non-Sony laptop and had the same problem so I excavated an old DVD player from the attic and tried them in that and the menus worked fine, which is strange because it's not even supposed to play R1 DVDs. My head hurts.  

Mine is an old RCA player and they seem to be working fine.

I got past the menu problem, sat down to watch episode 8 and forty minutes in it jumped back to the beginning. I checked the disc and there's a huge circular scratch where the disc must have been spinning in transit. I'm sending it back to Amazon this afternoon.  

The menus worked fine in one of the DVD drives I tried. I'm not sure if it's a bad batch or whether it's a common fault but there's posts on Dugpa, IMDB and Amazon about it so despite Pelley's good fortune people are having problems.

I doubt it has anything to do with specific brands but the menus worked fine in the cheapest of our two Sony DVD players but not in the other one, which cost quite a bit more.

My nerves are frayed.     

I got two dud sets! I have 500+ DVDs and this is the first time I've ever had a problem with menus, so it's definately the discs. When the BBC issued defective Doctor Who discs they set up a helpline and sent out replacements but I don't think CBS has even acknowledged people are having problems. Wise move, really.  

Amazon has been fantastic. I paid for posh shipping for the first set so the replacement arrived within two days! They sent the replacement a few hours after I initiated the returns procedure. I can't fault them at all.   

I bought another Gold box via Ebay a couple of weeks ago and all the menu's work fine, unlike the three sets I tried from Amazon. It's definately a batch fault that only affects some of the Gold boxes. If you have a Gold box that doesn't work it's not your player, it's the DVD.

yeee...i have a panasonic i think...it better work when the box get into my hands - or else! hmmm...

i hope we won't have this problem.

i doubt it. 

I was very depressed when I discovered mine is like that on disc 4 and 6 as well. 

At least all of the episodes work, you just have to skip through the previous ones to watch the next one.

Although this seems extremely careless and lazy on whoever made the dvds part.

Mine are okay; they've only been played on a XBox 360.  Also, mine had no postcards, which might mean they're a later batch, which might make a difference.

I think it works on my regular DVD player, but the disc 4 and disc 6 menu error shows up in my Playstation 2.

I've noticed this error is mainly with the batch that came from Borders/Amazon.com.